Tekval Flow Control

SERVICES

TEKVAL FLOW CONTROL (SUZHOU) CO., LTD. ( abbreviated as "TEKVAL" ) is an ISO9001 & API Q1 Quality System certified valve manufacturer in China. We dedicate to manufacture and supply products are all in good quality condition before it is ready for shipment, to satisfy our customers when they receive their ordered products, to be trusted by end users when they make decision to use Tekval products on their projects, to be honored and respected by our world wide competitors in the flow control industry.

TEKVAL management and employees are deeply feeling the importance to improve service quality, it is same important as to improve product quality. Our main purpose is to serve our customers to the best of our ability. Marketing dept. is in charge of before-sale service, service dept. is responsible for after-sale service. When you need urgent service from TEKVAL, please indicate your required respond time in noticeable area.

Following table is listed Tekval services for your reference.

Service Type	Respond Dept.	Respond Time (after receipt of request)	Respond Form
Demand advocate materials, catalogs and brochures.	Marketing Dept.	within 1 day	send by mail or courier, then confirm delivery date or courier tracing number.
Demand Quotation or Price List	Marketing Dept.	within 1 day	send by Email or Fax.
Demand Technical Information or documentation	Technical Dept. Marketing Dept.	1 day to 1 week	Provide documentation to meet customer's requirement
Demand Q/A Manual or ISO & API Certificates	Q/A Dept. Marketing Dept.	1~2 days	send by mail or courier for Q/A Manual. send by fax for API & ISO certificates.
Demand shipment documents	Export Sales Division	1~2 days	send by courier or fax
Demand after-sale services (ask for spare parts...)	Customer Service Dept.	within 1 week	cummunication by Email and fax send parts or replacement by air or sea